terms of use

Last updated March 13, 2026

The following Terms of Use (the “Terms”) govern your use of the our, and our affiliates’, website, mobile sites and/or applications (collectively, the “Site”) including, without limitation, placing an order via the Site, subscribing to any of our mailing lists, enrolling in our wine club programs, and engaging with our brand on social media platforms and networking websites such as Facebook, Pinterest, TikTok, Twitter, or Instagram (collectively, “Brand Pages”).

I. Agreement

We may modify these Terms at any time. It is your responsibility to review these Terms for any updates. Your continued use of the Site after we’ve made any updates or modifications means you accept the updated or modified Terms. If you do not agree to or cannot abide by these Terms, as your sole remedy, immediately cease using the Site. BY ACCESSING AND USING THIS SITE, YOU ARE AGREEING TO THESE TERMS.

II. Permitted Users

This Site is intended only for those who are 21 years of age, the legal drinking age in the United States, or older. If you are younger than 21 years of age, please exit this Site immediately. By continuing, you confirm that you are of legal age to purchase and consume alcohol in the United States. We expressly disclaim responsibility for compliance with laws and regulations outside the United States, that may govern your use of this Site.

III. Terminology

References to “we,” “us,” and “our” refers to Tranche Estate L.L.C., its affiliates, and the brands of each.

IV. Links

This Site may include links to websites operated by third parties (“Outside Links”). All Outside Links are provided as a convenience to you and as an additional avenue to access the information contained therein. We have not reviewed the information contained in any Outside Links and are not responsible for the content, products or services that may be offered through such Outside Links. Inclusion of Outside Links or references to third-party products do not constitute an endorsement of the content or products of those Outside Links or an association with those Outside Links. Your use and access of Outside Links may be subject to terms and conditions that differ from these Terms. You should review any privacy policy, terms of use, and/or any other relevant policies applicable to your use of or access to the Outside Links. We expressly disclaim any liability resulting from your use of or access to the Outside Links.

V. Purpose of This Site

This Site is operated for the purpose of providing general information about our products and services. Our products are sold only in compliance with the applicable laws of the jurisdictions in which they are sold or intended to be delivered to.

VI. Accuracy, Completeness and Timeliness of Information on This Site

We expressly disclaim any representations or warranties regarding the information and other content (including, without limitation, text, images, logos, and graphics) of this Site (collectively, the “Content”) including its accuracy, completeness or currentness. Content is provided solely for general informational purposes. Your use of any Content is entirely at your own risk, for which we are not liable. We have no obligation to update any Content and any updates we may or may not make do not constitute an assumption of such obligation. You agree that it is your responsibility to monitor changes to the Site.

VII. Intellectual Property

This Site (including, without limitation, the Content) is the property of Tranche Estate L.L.C. or its licensors, as applicable, and is protected by the copyright, trademark, intellectual property and other laws of the United States and their foreign equivalents. All Content on this Site is provided to you subject to a limited, non-transferrable, non-assignable, non-sublicensable, revocable (in our sole discretion) license. Removal of any copyright, trademark, or other notices as they appear on the Site and modification, duplication, publication, and/or broadcasting any of the Content is strictly prohibited. All restrictions, rights granted by you, and all disclaimers and limitations of liability by us shall survive termination of these Terms and/or your use of this Site.

This Site features logos and other trademarks and service marks that are the property of, or are licensed to, Tranche Estate L.L.C. The Site may also include trademarks or service marks of third parties. All of these trademarks are the property of their respective owners, and you may not use or display them in any manner without the prior written permission of the applicable trademark owner.

VIII. Prohibited Uses of the Site and Content

By accessing and using this Site, you represent and warrant that you will comply with all applicable laws, rules and regulations (collectively, “Applicable Law”). We prohibit the use of and access to the Site for any illegal purposes (including, without limitation, unlawful, harassing, libelous, invasion of privacy, abusive, threatening or obscene purposes). We reserve the right to pursue any remedies available to us for your illegal or unauthorized use of and access to this Site and Content.

Illegal or unauthorized use of this Site and Content include, without limitation: (i) collecting usernames and/or email addresses of users of this Site (collectively, “Users”); (ii) the unauthorized farming of the Site; (iii) criminal or tortious activity including, without limitation, fraud, spamming, spimming, sending of viruses or other harmful files, or intellectual property infringement or misappropriation; (iv) interfering with, disrupting, or creating an undue burden on the Site or the networks or services connected to the Site including, without limitation, via means of overloading, “flooding,” mailbombing” or “crashing” the Site, circumventing security or user authentication measures or attempting to exceed the limited authorization and access granted to you hereunder; (v) attempting to impersonate another User or person; (vi) using the account, username, or password of another User, as applicable, at any time or disclosing your password, as applicable, to any third party or permitting any third party to access your account; (vii) displaying an advertisement, or accepting payment or anything of value from a third person in exchange for your performing any commercial activity on or through the Site on behalf of that person, such as placing commercial content on the Site; (viii) using spiders, robots, data mining techniques or other automated devices or programs to catalog, download or otherwise reproduce, store or distribute content available on the Site, or to otherwise manipulate the Site; (ix) reverse engineering, deciphering, decompiling or disassembling the Site; or (x) using the Site in a manner inconsistent with Applicable Law. You may not resell use of, or access to, the Site to any third party without our prior written consent.

IX. User Content

The Site may now or in the future include content, photos, artwork, videos, text, graphics, articles and other information that you or other Users post to the Site or Brand Pages (collectively, “User Content”). By posting or publishing any User Content, you represent and warrant that: (i) you own such User Content posted by you on the Site, our Brand Pages, or otherwise have the right to grant the license set forth herein; (ii) User Content posted by you does not violate the privacy, intellectual property, or any other rights of any person under Applicable Law; and (iii) your posting of User Content on the Site or Brand Pages does not breach any contract or otherwise contravene any duty or obligation you may owe to a third party. In our sole discretion and at any time, we may require you to provide releases or proof of permission from any third parties depicted in your User Content.

All User Content posted by you must be proper and related to the forum presented by the particular area of the Site.

We do not accept confidential or proprietary information. You grant us an unlimited, irrevocable, transferable, perpetual, non-exclusive, assignable, sublicensable, royalty-free, and fully paid up worldwide license to use, copy, perform, reproduce, display, edit, modify and distribute User Content you post or publish including, without limitation, any comments or feedback, and to prepare derivative works of, or incorporate into other works, such User Content, in any manner we see fit.

X. Prohibited User Content

We reserve the right to remove any User Content we deem, in our sole discretion, to be commercial advertisements, affiliate links, and other forms of solicitation. We additionally reserve the right to terminate your access to and use of this Site if we determine, in our sole discretion, that User Content posted by you violates these Terms or is illegal under Applicable Law.

Unless (and solely to the minimum extent) required by Applicable Law, we are under no obligation to screen or monitor User Content. We further reserve the right to remove or revoke your registration and/or restrict, suspend, or terminate your access to the Site at any time in our sole discretion. We have no obligation to modify or remove any User Content, and no responsibility for the conduct of the User submitting any such User Content. You are solely responsible for any User Content you may post or publish on the Site and/or Brand Pages and the consequences of such post or publication. Further, we are not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to User Content. You understand and acknowledge that you may be exposed to User Content that is inaccurate, offensive, indecent, or objectionable, and you waive any legal or equitable rights or remedies you have or may have against us with respect thereto.

XI. Account Registration

Where applicable, you may need to register an account to access certain portions of our Site, and you may be required to be logged in to your account and have a valid payment method on file. To register, you must provide a working email address and a password. You are responsible for ensuring (i) your account credentials remain confidential, (ii) all activities that occur under your account credentials and (ii) the security of your access codes and/or passcodes. You must notify us immediately if you become aware of any unauthorized use of your account credentials. Each account must be used by a single user and is not transferable. We may suspend or terminate an account if we suspect unauthorized or improper use of the account at any time.

A valid credit card with your name, billing address, and phone number is required when making a purchase. You may maintain this information, as well as other information such as shipping addresses, on the My Account page of this Site. All personal information provided to us will be collected, protected and used in accordance with our Privacy Policy. You represent and warrant that all information about you is truthful, and that you did not use any aliases or other means to mask your legal identity.

XII. Purchasing Wines

Wines may be sold and delivered only to a person who is 21 years of age or older. By placing an order, you represent and warrant that: (1) you are 21 years of age or older; and (2) the person to whom any wine will be delivered is 21 years old of age or older.

All states allowing alcohol shipments to consumers require a signature at the time of delivery from a person of, or older than, the legal drinking age in the United States. Any recipient of a delivery must provide proof of age via a valid, government-issued form of identification. We comply with all Applicable Law regarding sale of alcohol to minors.

Unfortunately, at this time, we do not ship internationally nor to the following states and territories: AK, AR, AS, CT, DE, GU, MP, MS, PR, RI, UT, VI, WV.

XIII. Returns and Exchanges

Please contact customer service at tranche@tranche.wine or (509) 526-3500 with return or exchange inquiries.

XIV. Order Confirmation

Your receipt of an electronic or other form of order confirmation does not constitute our acceptance of your order, nor an offer to sell. We reserve the right, at any time after receipt of your order, to accept or decline your order for any reason.

XV. Errors on Our Website

Prices and availability of products and services are subject to change without notice. We will use reasonable efforts to correct any errors as soon as practicable but cannot guarantee our Site is error-free. We reserve the right to modify any stated solicitation(s) for offers and to correct any errors, inaccuracies, or omissions including after an order has been submitted and whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

XVI. Disclaimers; Limitations of Liability; Indemnification

THE SITE AND ITS CONTENT IS PROVIDED ON AN “AS-IS” AND “AS AVAILABLE” BASIS. YOUR USE OF THIS SITE INCLUDING, WITHOUT LIMITATION, DOWNLOADING CONTENT OR PLACING AN ORDER, IS AT YOUR SOLE RISK. YOU ARE RESPONSIBLE FOR ANY LOSS OR DAMAGE THAT RESULTS FROM ANY SUCH USE OF THIS SITE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRANCHE ESTATE L.L.C. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT USE OF OR ACCESS TO THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT THE SITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS.

IN NO EVENT WILL TRANCHE ESTATE L.L.C. NOR ITS VENDORS OR THIRD-PARTY CONTENT PROVIDERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR ANY OTHER DAMAGES; INJURY; DEATH; OR LIABILITY OF ANY KIND ARISING OUT OF OR RELATING TO THE SITE (INCLUDING, WITHOUT LIMITATION, ITS FUNCTIONALITY), ITS CONTENT, OR YOUR PARTICIPATION IN ANY PROMOTIONAL ACTIVITIES. IF THE ABOVE LIMITATIONS ARE HELD UNENFORCEABLE, OUR AGGREGATE LIABILITY TO YOU SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).

You agree to indemnify and hold harmless Tranche Estate L.L.C., its affiliates, and the officers, directors, shareholders, members, managers, employees, contractors and agents (collectively, “Related Parties”) of each of them from any loss, liability, cost, expense, claim, or demand, including, without limitation, reasonable attorneys’ fees and costs, due or relating to, or arising out of your access to or use of the Site and/or arising from a breach of these Terms. Notwithstanding anything herein to the contrary, we reserve the right to exclusively defend and control any claims arising from the above and any such indemnification matters and that you will fully cooperate with us in any such defenses.

Some states do not allow exclusion or limitations of certain warranties or liabilities; in those states, the above limitations may not apply. This section survives termination of your use of this Site.

XVII. Jurisdiction

These Terms are governed by the laws of the State of Washington (without regard to its conflicts of law principles that would result in the application of the laws of another jurisdiction).

XVIII. Dispute Resolution

All disputes arising out of your use of the Site or the parties’ relationship hereunder shall be resolved by final and binding arbitration in King County or Pierce County, Washington (chosen in our sole discretion) in accordance with the Commercial Arbitration Rules of the American Arbitration Association. Arbitration as provided herein shall be the exclusive remedy for all claims and disputes. The filing of arbitration, the arbitration proceeding, any documents exchanged or produced during or for any arbitration proceeding, shall be kept fully confidential and shall not be disclosed to any third party, except to the minimum extent necessary to enforce this arbitration provision, arbitral award, or other rights of the parties or as required by law or court order. Judgment upon any award rendered by the arbitrator(s) may be entered in any State or Federal court having jurisdiction thereof. The expenses of the arbitration shall be borne equally by the parties. Any claim shall be arbitrated on an individual basis and shall not be consolidated with any claim of any other party whether through class action proceedings, class arbitration proceedings, or otherwise. Notwithstanding the foregoing, you agree that we may bring suit in court to enjoin your infringement or other misuse of intellectual property rights.

XIX. General

Our failure to exercise or enforce any right or provision of this agreement, at any time or for any period of time, shall not be construed to be a waiver of that right or provision, or of the right thereafter to enforce that right or provision. If any provision of these terms is found by a court of competent jurisdiction to be unenforceable or invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these terms shall remain in full force and effect.

As used in these Terms: (i) the words “include,” “including,” and variations thereof, shall not be deemed to be words of limitation, but rather, shall be deemed to be followed by the words “without limitation”; and (ii) the words “shall” and “will” have the same meanings and shall be construed to impose a legal obligation onto the applicable party. The invalidity or non-enforceability of any particular provision of these Terms shall not affect the other provisions hereof, and these Terms shall be construed in all respects as if such invalid or non-enforceable provisions were omitted.